Welcome to Tamilmatrimony.com (herein referred as BM).
This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE IMPLIES YOUR AGREEMENT TO BE BOUND BY ALL THESE TERMS AND CONDITIONS ("Agreement"). If you do not want to be bound by the Terms and Conditions, you must not use the Website or Matrimony.com Ltd Services. The Terms and Conditions also includes the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").
In these Terms, references to "BM member" shall mean the end user accessing the Website/BM services, its contents or using the BM Services offered. BM member also includes persons such as father, mother, brother, sister, relative or a friend ("Registrant") of the prospective bride/ bridegroom. The terms "You" and "User" shall be interchangeably used for "BM member". "BM Services" means a collective reference to the Tamil Matrimony service provided by Matrimony.com Limited, CIN : L63090TN2001PLC047432,a company under the provisions of companies act, 2013 and having its registered office at No.94, TVH Beliciaa Towers, Tower - 2, 5th Floor, MRC Nagar, Chennai, Tamil Nadu - 600 028('MCL/Company').
You understand and acknowledge that Tamil Matrimony (BM) acts as an "Intermediary" as defined under clause (1) sub-clause (w) of Section 2 of the Information Technology Act, 2000. BM is a brand owned by Matrimony.Com Limited (MCL) which owns, retains and has complete rights in BM and the BM Website /App/ BM Service.
BM acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of BM's already registered users, for seeking prospective lawful matrimonial alliances for themselves. BM retail store may also be able to assist you to create your profile, however, you must have a valid/operational mobile phone number and an email id. The profiles in the database of BM are classified broadly on the basis of language and region for the ease and convenience of its member / customer. BM Members are provided with free/paid access for searching profiles from the database of BM, as per the partner preference set by you (on the Website/Applications -(App) and you can shortlist the profiles in which you are interested.
A) BM Membership and rights of admission is reserved solely for :
I. Indian Nationals & Citizens.
II. Persons of Indian Origin (PIO).
III. Non Resident Indians (NRI).
IV. Persons of Indian Descent or Indian Heritage
V. Persons who intend to marry persons of Indian Origin.
B) Further in capacity as BM member you confirm that you are :
I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);
II. If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".
III. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin
C) In case you are a Registrant of the prospective bride/ bridegroom and has created profile in BM Website/App on behalf of them or is accessing the BM Website/App on behalf of them implies that you have taken their consent for their profile creation in BM and for accessing the BM Website/App.
A. We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters .We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id's of other platforms/websites/App or repeating your details in another fields, after filling them once in the relevant fields or others photographs. In order to serve you better if BM requires additional details you agree to provide it. You may also give a missed call to any of our retail outlets phone number for us to call you back and assist you in getting your profile registered on our website/App. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website/App. BM may also reproduce your profile information in other matrimonial websites owned by MCL including community based websites to provide better matching Profiles to you.
B. If at any point of time BM comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete, BM shall have full right to suspend or terminate (without any notice) your BM membership and forfeit any amount paid by you towards BM membership fee and refuse to provide BM service to you thereafter.
C. BM also reserves the right to block the registration of your profile on Website/App, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the BM members in their profile.
D. Registration of duplicate profiles of the same person is not allowed in BM Website/App. BM shall have full right to suspend or terminate (without any notice) such duplicate profile.
E. You acknowledge and confirm that your registration with BM and the usage of BM services is with the bonafide intention of marriage and not otherwise. BM Membership is restricted strictly to the registered BM individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of BM and nor use the BM Service or BM members data for any commercial purpose, and BM reserves its right to initiate appropriate legal action for breach of these obligation.
You are responsible for safeguarding the confidentiality of your BM login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons. You agree to accept responsibility for all activities that occur under your account.
A. BM reproduces your details once you register on our website /App on "as is as available" basis and also share your profile with other registered BM members within website(s) of MCL.
B. BM's obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance.
C. The profile search conducted by any BM member and the matches shown thereof are automatically generated by BM, and based on the partner preference set by you. In the event of BM member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.
D. BM does not prohibit any BM member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.
E. BM cannot guarantee or assume responsibility for any specific results from the use of the data available from the BM service or from other matrimonial websites owned by MCL including community based websites.
F. BM shall safeguard sensitive user information using security standards, authentication mechanisms, access controls and encryption techniques.
G. BM cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the BM servers.
H. BM has a special safety feature for women, called "Secure Connect", which enables women to take control of their privacy and safety while searching for their life partner. "Secure Connect" has a calling feature that lets the women in BM receive calls from men who have premium membership without revealing their contact numbers to them, It is upto to the women to respond to the other party and BM has no control over the same.
I. BM do not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.
A. You, shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.
B. Any information / data required by BM for using the BM services shall be provided by the BM Member, as and when so sought by BM.
C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. BM shall not be liable for short coming due to any misrepresentations made by any of its BM members.
D. You are required to verify the credentials of the prospect and we shall not be liable for any misbehavior/ misrepresentations made by the Prospect to you during video call. Please check "Safe Matrimony" link in the website/Apps for guidance.
E. To get better search results, BM Members are expected to provide latest photograph which should not be more than 3 (three) months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and BM shall retain their right under clause 2 (b) of this terms and conditions.
F. BM members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non - disclosure at the time of enrollment shall be treated as violation of the terms and conditions and BM shall retain their right under clause 2 (b) of this terms and conditions.
G. BM Members are advised to refrain from :
i. Entering into any financial transactions with prospects. BM Members shall not seek financial help or provide financial help from / to the other BM Members
ii. Using abusive language when they communicate with the other BM Members
iii. being discriminative or using racial comments etc.
iv. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.
v. Entering into physical relationship with any prospect before marriage.
vi. violating any law for the time being in force.
vii. From mentioning details of other matrimonial services while sending personalized messages
H. BM members are expected to visit URL https://www.tamilmatrimony.com/safe-matrimony/ for understanding the safety measures on partner search and awareness towards online safety.
I. BM Members are expected to be cautious of prospects who ask for favours, money etc or call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don't involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.
J. The BM members agrees that for getting effective search results of prospects on Website/App you will regularly log in to the profile maintained in the Website/App and send expression of interest which is an automated messages to prospects as a free BM member, and in the event you have availed paid BM package, you can send personalized messages to prospects to show your expression of interest/replies. BM member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.
K. You also agree that while accessing / using the Website/App, you will be guided by the terms and conditions of the Website/App including but not limited to the use of feature of website /App like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.
L. If the BM Member fails to update in BM website/App, any change in the particulars furnished in their profile/ then the BM membership may be suspended by BM at its sole discretion.
M. BM member shall, in case of finalization of his/her/their Registrant's marriage, delete their profile by themselves or intimate BM for removal/deletion of their profile.
N. BM Members agree to use secure devices, software and networks in a private place for accessing the BM services.
O. BM member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in BM Website/App.
P. BM Members shall not probe, scan or test the vulnerabilities of the BM Website/App or any network connected to the Website/App nor breach the security measures instituted by BM.
Q. You shall also not make any payment / transfer any amount to account of any MCL employees. All payments shall be made only to BM account.
R. BM members are expected to approach MCL to resolve their complaints and grievances and shall not air their grievance/complaints in social media.
In the event you come across any concerns in our service, then please be free to contact us:
Email ID : email@example.com
Contact No : +91-8144998877
Address : Matrimony.com Limited
No.94, TVH Beliciaa Towers, Tower - 2,
5th Floor, MRC Nagar, Chennai,
TamilNadu - 600 028
A. BM member hereby consents for receiving communication including promotional communications through any medium of communications such as electronic mails, calls, SMS or through Whatsapp messages from MCL or other portals owned by MCL or their alliance partners.
B. BM by its automatic system sends to its member (s) profile (s) of the prospect by way of images/ documents/ messages / links. BM member confirms that the mobile number submitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. BM Member further confirms that even if BM Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from BM either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.
C. You are also entitled to set up your communications frequency from BM, like - only on weekends or fortnightly etc. You may also opt for not getting any call from BM by ticking the appropriate box in the Website/App, provided that, you agree to receive calls from Relationship Manager of Assisted Matrimony/ Elite Matrimony for contacting you as a shortlisted profile for their registered members.
Any feedback you provide to BM shall be deemed to be non-confidential. BM shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) BM member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from BM for the feedback under any circumstances.
In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us with digital signature to:
Grievance Officer: Mr. Akilan Paneerselvam
Contact Address :M/s. Matrimony.com Limited,
No.94, TVH Beliciaa Towers, Tower - 2,
5th Floor, MRC Nagar, Chennai,
Tamil Nadu - 600028
The Grievance office shall be available between 10 am till 6 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance officer is appointed as per Rule 3 (11) of The Information Technology (Intermediaries Guidelines) Rules, 2011. Any and all complaints to the Grievance Officer shall be in writing
The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, update or share any information on the Website/App that -
A. belongs to another person and to which the User does not have any right to;
B. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
C. infringes any patent, trademark, copyright or other proprietary rights;
D. violates any law for the time being in force;
E. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
F. impersonate another person;
G. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
H. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
A. BM Members are solely responsible for the communications (through any medium) with prospect or vice versa. BM expressly disclaims any responsibility or liability for any monetary transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any BM members interest via e-mail, chat, interaction, Whatsapp or any other medium of communication between BM members either using website /App or otherwise.
B. BM has no obligation, to monitor any such disputes arising between the BM members, and BM shall not be party to any such dispute/litigation etc.
C. BM is not a broker or the agent of any BM member, and BM does not partake in the exchange of any kind of discussion between the BM members and prospects or the results of their discussion.
A. You agree that all content of BM belong to MCL excluding your or third party content including advertisement on the Website/App for which BM has requisite license/right in terms hereof to display the same on our Website/App.
B. You acknowledge that you alone are responsible and liable for the content (mandatory or optional content you provided on our website) and information including the profile details, photograph and other content(s) keyed in the relevant field of the Website/App at the time of the creation of the BM profile or subsequently modified by you and also for all the post and communication (including personalized messages sent by BM paid members) with other member(s). You hereby represent and warrant that you own all rights, title and interest in your content/information or have the necessary licenses, rights, consents, and permissions to provide the said content/information. However, by submitting the content/information to BM, you hereby grant BM a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, publish, communicate to the public, law enforcement agencies, courts, and the BM's business and services, including without limitation for promoting, communicating to the public and redistributing part or all of the content/information (and derivative works thereof) in any media formats and through any media channels.
C. While BM does not accept any obligation to monitor the content/information in your profile, if the content/information is found not to be in compliance with these Terms and conditions, BM may delete the content/information and / or terminate or suspend your registration or (without a refund of any subscription paid by you in terms of clause 2 (b) of these terms and conditions). You agree that if the situation warrants BM may at its sole discretion put restriction on any BM member to other member's communications.
D. MCL reserves the right to proceed/initiate appropriate steps under the prevailing law against infringement by violators of the its proprietary rights or for illegally copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling of any such proprietary information including using it for commercial purpose in any manner whatsoever.
B. The BM members agrees and understands that BM may also allow third parties to provide BM members services on the website/App like horoscope matching etc., and BM may also collect the payment for such third party services to you, and BM in this regard can have revenue sharing arrangement with such third party, however in no event shall BM be liable to you for such third party services.
C. BM reserves the right to add/delete/alter/modify/suspend any or all the BM Services at any time as it may deem fit, without notice. The BM members are expected to see the change on the Website/App.
A. MCL / BM or its Office bearers shall under no circumstances be liable or responsible to the BM member or his/her authorized Representative or Registrant or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website/App/Third Party Website/ BM services.
B. BM informs you that the exchange of profile(s) through or by BM should not in any way be construed as a matrimonial offer and/or recommendation and / or advice or guarantee given to the BM member, from/ or by BM.
C. Notwithstanding anything to the contrary contained herein, BM's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to BM, for any specific BM paid package, and no further.
You acknowledge and confirm that you will not bring or participate in any class action or other class proceeding in connection with any dispute with BM. Further neither you nor BM agrees to class arbitration.
In the event you file a false complaint against another prospect on our Website /App and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the BM services as per clause 2 (b) of these terms and conditions.
A. Your access to and use of the BM Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE BMSERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, BMDISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. BM does not warrant that the Website/App, its servers, or e-mail sent from BM are free of viruses or other harmful components. BM will not be liable for any damages of any kind arising from the use of this BM Website/App, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
B. BM does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using BM services (both paid and free).
C. Notwithstanding anything contrary contained anywhere, under no circumstances, BM shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:
i. any act or omission done by BM/MCL/payment gateway/alliance partner etc.;
ii. any untrue or incorrect information submitted by you or on your behalf;
iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from BM);
iv. any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;
v. any cyber crime attempted or committed by anyone and
vi. any incident of force-majeure or 'act of god'.
vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.
viii. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.
ix. BM shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time
x. Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.
D. You expressly agree that your use of this Website/App is at your sole risk.
E. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app. We are not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, hand-held device or mobile telephones as a result of the installation or use of the app.
By using our BM services you agree to defend, indemnify, and hold harmless BM, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by BM. This defence and indemnification obligation will survive in perpetuity.
A. We/ BM in good faith reserve our right to terminate your BM membership or suspend/delete your profile at our sole discretion without any notice to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions, in case you
I. seek physical / financial favors from our other registered members or
II. have provided incorrect information on our website/App or
III. have committed any fraudulent/ unlawful/ illegal activities through the use of our website/App or
IV. have violated this Terms and conditions or
V. have misappropriated the name, likeness, email address, contact no or other personally identifiable information of another BM member created a profile on our website /App by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who's profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner,
B. If BM receives any complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any.
C. Unless otherwise provided in these Terms and Conditions, BM membership may be terminated by BM / you without assigning any reasons by serving 7 ( seven) days written notice on the other, all amount paid till date by you to BM shall be forfeited.
D. Upon termination / suspension of BM membership, your right to use or access the BM Website/App BM services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the BM Services shall not relieve you of any obligations arising or accruing prior to such termination.
A. The registration of BM membership and all BM services are deemed to have been entered into within the territorial Jurisdiction of Chennai, India.
B. The BM Members unconditionally agree that all such disputes and / or differences if any shall be governed by the Laws of India and submitting to the exclusive Jurisdiction of appropriate court of law in Chennai, Tamil Nadu, India.
A. Payment made by cash / cheque / Net Banking / Debit / Credit Card/ Paypal/ RTGS/ NEFT/ would be in accordance with the prevailing RBI guidelines. Activation of paid BM service shall be subject to realization of the said payment. In case of dishonor of Cheque/demand draft; you shall be liable to pay applicable bank's cheque/DD bouncing charges. Further BM service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.
B. BM uses third party payment gateways for collection payment through credit/debit card or other payment instruments. You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of MCL, the value of such paid package being Rs.2,00,000/- [Rupees Two Lakh Only] and above from MCL.
You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of MCL, the value of such paid package being Rs.2,00,000/- [Rupees Two Lakh Only] and above from MCL.
A. The payments made by any BM member to MCL by way of membership / renewal fee / auto renewal are treated as non-refundable.
B. BM member shall not assign or transfer your BM membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and BM shall retain their right under clause 2 (b) of this terms and conditions.
C. Payment once made for BM services cannot be assigned to any person/party or adjusted towards any other product or packages provided by the Company.
A. We automatically renew all paid Memberships before the expiry of the term of the paid Membership. You agree that your account will be subject to this automatic renewal feature
B. When you first subscribe for your paid Membership, you acknowledge that when your paid Membership expires it will automatically renew for the duration and at the last paid price.
C. The maximum tenure of any packages will be 12 (Twelve) month. Every BM packages post validity period (varies from package to package), shall be renewed.
D. If you do not want your paid membership to automatically renew, you must cancel your paid membership. In case you have to mail for cancellation, mail to firstname.lastname@example.org
The laws of India shall be applicable.
B. Arbitration of Disputes.
The Parties shall discuss among themselves and resolve any disputes informally. We are interested in attempting to resolve any Disputes by amicable and informal means, and we encourage you to contact us before resorting to arbitration. If the dispute is not resolved within 30 ( thirty ) days from the date of such dispute , then such dispute may only be resolved through an individual arbitration conducted in accordance with the provisions of The Arbitration and conciliation Act, 1996, by sole arbitrator. The seat of Arbitration shall be Chennai, Tamil Nadu, India. We shall appoint the sole arbitrator. The arbitration proceedings shall be conducted in the English language
C. However, Disputes relating to infringement of our intellectual property rights, which we may elect to have resolved by means other than arbitration.
D. In case of Renewal, Customer is charged the current price that prevails and renewed is done only for 3 months duration irrespective of the past package.
Any proceeding to enforce this arbitration agreement may be brought in Courts of Chennai, Tamil Nadu India.
Within the first 90 (ninety) days of becoming a premium member, If you have sent a maximum of 10 (ten) messages to mutually matching profiles, and there has not been a single Acceptance from your contacted profiles, we would refund your premium amount paid within a period of 7(seven) working days from such intimation to us. The conditions for getting a refund also includes that your profile should be at least 95% complete and Messages sent by you should be given a minimum of 2(two) weeks window for getting a response.
Acceptance also includes
A.Users whose contact numbers are viewed by you for getting their acceptance over call/ personal message (or)
B.Users who have expressed interest for your profile and you have responded positively (or)
C.Users who have sent a message and you have accepted it or replied to it (or)
D.Users who have accepted or replied to the message sent by you (or)
E.Users who have viewed your contact number
This Moneyback Guarantee is applicable for the purchase of Gold/Diamond/Platinum packs only.
A.Who have availed the Assisted Service for the first time.
B.Who have more than 100 matching profiles based on the partner preference set by them at the time of the Assisted Welcome Call.
C.Who have not narrowed down the partner preference, once the Assisted service starts.
A.We have various premium membership packages called Gold, Diamond, Platinum, Prime Gold, Prime Diamond, Prime Platinum and Assisted.
B.You shall opt for any of our premium membership packages varying between three months to one year with differing price to access various premium features.
C.Each premium package has certain limitations on count of Phone number view except for Diamond and Platinum package (3,6,12 months). The Diamond and Platinum package (3,6,12 months) has unlimited phone number view but within the Fair Usage Policy limit. Viewing an accepted member's mobile number will not deduct the mobile number count (For applicable domains)
D.The members of Platinum package (3,6,12 months) can receive Personalised Messages (PMs) from Free Members. Only if PP of Platinum member matches with the Personal Interest of the free member profile this will be allowed (For applicable domains).
E.The Fair Usage Policy (FUP) limit on Phone view count and Count on Personal message for all the premium membership packages are as follows:
|Fair Usage Metrics||Fair Usage Metrics Personal Message Count||Phone View Count|
|Day Zero Paid Limit||50||20|
F.To know the complete details on various Membership package and its benefits, please visit 'Payment Options' page